All items for refund should be sent back in a resellable condition within 28 days of receipt as long as those are unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
Simply fill in the returns form on your despatch note, indicating the reason for return. Refunds are always credited to the original method of payment. Please note that the buyer is responsible for the carriage costs involved in the return of goods.
We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.
You'll receive a confirmation email once your return has been processed. Please allow up to 14 working days.
Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty (or it is not the item you have ordered), please contact us on email firstname.lastname@example.org and we will advise on what to do next.
Please note that we are not able in any circumstances to refund return postage costs if you have not contacted us in advance.